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Employer Collins Mcnicholas Recruitment
Job Title Customer Service Reps X2- Dublin West

Key responsibilities will include (but are not limited to) the following:

Order administration

  • Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt.
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements.
  • Provide product information and technical advice.
  • Complete diverse administrative tasks according to customer/market requirement
  • Ensure that all customer queries - order queries, stock situation, deliveries, and invoices - are resolved satisfactorily.

  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty
  • All queries handled according to specific quality guidelines
  • Work closely with internal/external customers to build and maintain customer loyalty
  • Tailor solutions to customer needs

Essential Skills / Experience

  • 3rd level qualification is desirable with a minimum 1 year of experience in a similar role familiar with Standard Operating Procedures.
  • Working knowledge of SAP desirable
  • IT knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).
  • Additional systems skills preferable which would be an advantage: Outlook, Quality Management Systems, SAP
  • Excellent customer focus
  • Excellent interpersonal and problem solving skills
  • Excellent telephone manner and professional writing skills
  • Team player

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104or email

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This job originally appeared on
Location Liffey Valley, Dublin West
Date Added 103 days ago
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